Please note you will be required to agree our T's&C's to secure your booking.
1. Booking & Payment
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A deposit is required to secure your booking. This will go towards the final price for the booking.
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The remaining balance is due on the day of the event.
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If payment is not received on time, we reserve the right to cancel the booking.
2. Cancellation Policy
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A minimum of 60 days’ notice is required to cancel your booking for the deposit to be refundable.
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Deposits may be transferred to a new date if requested at least 30 days before the party.
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Cancellations made with less than 30 days of the party are non-refundable and non-transferable.
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Changes to guest numbers or food orders must be confirmed at least 7 days before the event.
3. Arrival & Timing
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You may arrive 15 minutes before your party start time to set up. Earlier access is not permitted, as cleaning and preparation will be taking place.
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After your party ends, you have a 10-minute grace period to gather belongings and prepare children to leave.
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After this grace period, a £75 charge per additional half hour will apply. This helps cover staff costs and ensures we can prepare for the next booking on time.
4. Capacity & Guest Numbers
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Exclusive Hire capacity: up to 15 children and 24 adults.
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Non-Exclusive Hire capacity: up to 6 children and 7 adults.
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Dry Hire capacity: up to 15 children and 24 adults.
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Large Group Bookings: Up to 10 children and up to 12 adults.
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Additional guests (when permitted): please contact us to find out more.
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Children are counted as those playing and eating as part of the package. Older children are counted as adults.
5. Use of Play Area
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The play area is primarily designed for children under 5 years old.
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Older siblings may use the play area if:
• They play gently with younger children.
• They are supervised by a responsible adult at all times.
• The maximum of capacity children in the play area is not exceeded.
6. Food & Catering
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Due to Food Safety Measures, outside food and drinks are not permitted, except for a birthday cake.
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We provide children’s buffets, sharing platters, and menu options as part of our packages.
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Please inform us of allergies or dietary requirements at least 7 days in advance. While we do our best to cater for these, we cannot guarantee an allergen-free environment.
7. Decorations & Setup
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Decorations included in your package are provided by us.
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For Dry Hire, you may bring your own decorations. Restrictions apply:
• No wall fixings, confetti, glitter, or party poppers.
• Only birthday cake candles are permitted.
• Balloons must be secured; loose balloons are not allowed in the play area.
8. Supervision & Behaviour
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Parents/guardians are responsible for supervising their children at all times.
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Abuela Play Café staff do not hold childcare responsibilities at any point.
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Unsafe, disruptive, or abusive behaviour will not be tolerated. Staff reserve the right to ask guests to leave if necessary.
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Our regular rules of play always apply during parties.
9. Damages & Cleaning
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Any damage to the play area or facilities, or excessive cleaning required due to misuse, will result in an additional charge.
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Charges will be calculated fairly and proportionately to cover repair or replacement costs.
