Abuela Play Café - Birthday Party Terms & Conditions
Please note you will be required to agree these when securing your booking.
1. Booking & Payment
A deposit is required to secure your booking. This will go towards the final price for the booking.
The remaining balance is due on the day of the event.
If payment is not received on time, we reserve the right to cancel the booking.
2. Cancellation Policy
A minimum of 60 days’ notice is required to cancel your booking for the deposit to be refundable.
Deposits may be transferred to a new date if requested at least 21 days before the party.
Cancellations made with less than 21 days of the party are non-refundable and non-transferable.
Changes to guest numbers or food orders must be confirmed at least 7 days before the event.
3. Arrival & Timing
You may arrive 15 minutes before your party start time to set up. Earlier access is not permitted, as cleaning and preparation will be taking place.
After your party ends, you have a 10-minute grace period to gather belongings and prepare children to leave.
After this grace period, a £75 charge per additional half hour will apply. This helps cover staff costs and ensures we can prepare for the next booking on time.
4. Capacity & Guest Numbers
Exclusive Hire capacity: up to 15 children and 24 adults.
Non-Exclusive Hire capacity: up to 6 children and 7 adults.
Dry Hire capacity: up to 15 children and 24 adults.
Large Group Bookings: Up to 10 children and up to 12 adults.
Additional guests (when permitted): please contact us to find out more.
Children are counted as those playing and eating as part of the package. Older children are counted as adults.
5. Use of Play Area
The play area is primarily designed for children under 5 years old.
Older siblings may use the play area if: • They play gently with younger children. • They are supervised by a responsible adult at all times. • The maximum of capacity children in the play area is not exceeded.
6. Food & Catering
Due to Food Safety Measures, outside food and drinks are not permitted, except for a birthday cake.
We provide children’s buffets, sharing platters, and menu options as part of our packages.
Please inform us of allergies or dietary requirements at least 7 days in advance. While we do our best to cater for these, we cannot guarantee an allergen-free environment.
7. Decorations & Setup
Decorations included in your package are provided by us.
For Dry Hire, you may bring your own decorations. Restrictions apply: • No wall fixings, confetti, glitter, or party poppers. • Only birthday cake candles are permitted. • Balloons must be secured; loose balloons are not allowed in the play area.
8. Supervision & Behaviour
Parents/guardians are responsible for supervising their children at all times.
Abuela Play Café staff do not hold childcare responsibilities at any point.
Unsafe, disruptive, or abusive behaviour will not be tolerated. Staff reserve the right to ask guests to leave if necessary.
Our regular rules of play always apply during parties.
9. Damages & Cleaning
Any damage to the play area or facilities, or excessive cleaning required due to misuse, will result in an additional charge.
Charges will be calculated fairly and proportionately to cover repair or replacement costs.
